Frequently Asked Questions

Orders are carefully packed and dispatched within 1–2 business days. Standard delivery takes 3–7 business days within Australia, and 7–14 business days to New Zealand. You’ll receive a tracking link by email as soon as your order ships.

We ship to Australia and New Zealand. Shipping rates are calculated at checkout based on your destination. For New Zealand orders, any customs duties or import taxes are the responsibility of the recipient.

If your order hasn’t shipped yet, we’re happy to make changes or cancel it — just contact us as soon as possible with your order number. Once an order has been dispatched, it can no longer be changed, but you can return it under our returns policy.

Every piece arrives in our signature packaging, designed to feel like a gift whether it’s for you or someone else. If you’d like a handwritten note included, leave a message in the order notes at checkout.

We accept returns within 30 days of delivery, provided the piece is unworn and in its original packaging. Once we receive and inspect your return, your refund is processed to the original payment method within 5 business days.

Our pieces are made in small runs from materials chosen to age gracefully — solid sterling silver and brass, freshwater pearls, and ethically sourced stones. Each product page lists the exact materials for that piece.

Store each piece separately in its pouch, away from direct sunlight and moisture. Put jewellery on after perfume and skincare, and remove it before swimming or exercise. A gentle polish with a soft cloth keeps metals bright between wears.

Measure the inside diameter of a ring that already fits well, or wrap a strip of paper around your finger and measure the length. If you’re between sizes, we recommend sizing up — and we’re always happy to help you choose.

We accept all major credit and debit cards through our secure checkout. Your payment details are encrypted and never stored on our servers.

Australia-Wide Shipping

• Order processing: 1–3 business days
• Standard delivery: 3–7 business days
• Express delivery: 1–3 business days

New Zealand Shipping

• Order processing: 1–3 business days
• Standard delivery: 7–14 business days
• Express delivery: 3–7 business days

At PR Collections, we take pride in delivering quality jewellery and a smooth shopping experience.

Return Policy

Due to hygiene and quality standards, returns are handled with care.

When Returns Are Accepted

Returns are accepted only if:

• The item is faulty or damaged
• The item is unused, unworn, and in original packaging

To be eligible for a replacement, customers must provide a full, unedited opening video of the consignment. The video must be submitted via email to pr2026collections@gmail.com within 24 hours of receipt.

Once assessed, we will offer:

• A replacement, or
• A store credit, depending on the situation

Return Shipping

Customers are responsible for return shipping. We recommend using tracked shipping, as PR Collections is not responsible for lost return parcels.