At PR Collections we want you to love your jewellery. If something isn’t right, you can return it under the policy below.
Returns
We accept returns within 15 days of delivery. To be eligible for a return, your piece must be unworn and in its original packaging.
To start a return, email us at pr2026collections@gmail.com with your order number and the reason for the return. We’ll reply with the return address and instructions.
Return shipping
- Return postage is paid by the customer.
- If your item arrived faulty, damaged, or incorrect, we will cover the return postage and send a replacement or full refund.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5 business days. Depending on your bank, it may take a few extra days for the refund to appear on your statement.
If your return does not meet the conditions above (for example, the item shows signs of wear or is missing its original packaging), we may be unable to offer a refund and will contact you to discuss options.
Faulty or damaged items
Nothing in this policy limits your rights under Australian Consumer Law or the New Zealand Consumer Guarantees Act. If your item is faulty, you are entitled to a repair, replacement, or refund as required by law.
Questions
Contact us any time at pr2026collections@gmail.com.